Frequently asked questions

 

How far in advance should I start my order?
 

Our calendar fills up quickly, so we recommend beginning the ordering process with plenty of time to spare. Timing completely depends on how booked our production schedule is and what you’re looking to order, but on average invitation suites can take up to eight weeks from conception to delivery. Please see the announcement banner along the top of our website for current opening slots.


When should I send out my items?
 

Save The Dates

6 to 8 months prior to your wedding date

Wedding Invitations

6 to 8 weeks prior to your wedding date
(longer if you did not send save the dates)

Destination Invitations

3 to 4 months prior to your wedding date
(longer if you did not send save the dates)


What currency are your prices in?


All our prices are in USD.


How can I track the progress of my order?
 

We will provide you with a password-protected client portal where you can access your proposal, timeline, important forms, design drafts, payment listings, and more!


How many invitations should I order?
 

When deciding how many invitations you need, remember to count addresses/households rather than individual. Additional reprints can be expensive after your design is approved and printed, and it is best to decide your quantity and then add 10% extra for unexpected additions and keepsakes before placing your order. All of our client will receive a complimentary keepsake suite, but you may want to order more for your family.  Once your order is placed we cannot reduce the quantity.


Do you have a minimum or maximum number of invitations per order?
 

Nope! You can order as few or as many as you’d like. However, be aware that our design fee stays the same no matter the quantity of goods. We also do not offer discounts for large orders. Please note that our semi-custom order form only allows for orders between 60 and 200; if you would like an amount above or below what is shown, send us a note!


Can I make changes to my order after it's been placed?
 

We encourage you to consider your selections carefully before placing your order, because changes after that point may incur additional costs. But we do understand that wedding planning is complicated and changes may need to be made; we want to ensure your paper goods are exactly right for your needs.

After an order has been placed, any changes you request may affect the delivery date of your order and/or incur additional fees depending on the magnitude of the change, but we will contact you to discuss your options before proceeding. 


What are your shipping times? Do you ship internationally?
 

We do ship internationally! Our standard shipping is 5 business days within the contiguous United States, but expedited options are available for purchase. We cannot guarantee delivery dates on behalf of USPS or FedEx.

Estimated delivery dates for international orders vary by country, but on average international priority shipping takes 2-3 weeks and international express shipping takes 1 week.


What happens if my product gets lost or damaged in the mail?
 

We put a lot of thought into how we package our products; however, if your items do arrive damaged please let us know within 48 hours of receipt so that we can investigate the matter. We are not liable for damage incurred during shipping, and if the damage is due to causes outside our control we will not be held responsible. We purchase insurance for all of our shipments, so if you would like a reprint you will not need to pay for replacement materials, only for the printing fees and re-shipment. Express shipping options are recommended if a re-print is requested.

Is it possible to swap out design elements from one piece to another?
 

Any change that is not listed on our order form is considered custom work and would constitute a custom suite. If you have any questions about what constitutes custom work, please contact us


What if I want my guest replies via email or a wedding website?
 

No problem! Just let us know under “additional information” when you fill out your semi-customization form that you would like to include a website on your Reply Card. The same is true for custom suites. 


Can I have a sample mailed to me?
 

Yes! We offer sample kits for our semi-custom suites including our paper, ribbon, and twine options, as well as printing method options with your desired design. Sample kits for custom orders are identical to our semi-custom kits but do not include your specific invitation design. Our sample kits can be purchased here


Why do I have to pay for an extra 20% envelopes when purchasing addressing?
 

Hand-addressed envelopes are susceptible to errors - just like most things humans do! We have learned to anticipate some mistakes and so we require the extra envelopes for addressed orders so that your order remains on time and of the highest quality. We also require 10% extra envelopes for printed addressing. 


Can I get a rush order or expedited shipping?
 

Yes! If you need your order ASAP, inquire about our current expedited shipping rates. Rush orders are accepted on a case-by-case basis contingent on our production schedule. Any order to be delivered in fewer than 4 weeks is considered a rush order and will be assessed a 20% extra fee.


Do I need to pay for shipping or taxes?

All customers must pay for shipping unless local pick up arrangements have been made beforehand, which will be included in your quote. Only residents of Minnesota will be charged sales tax.


What is your return policy?
 

Due to the custom nature of all of our work and the speciality materials we use, we do not offer returns or refunds. If you believe your circumstance merits special consideration, please do not hesitate to contact us. Once your deposit has been made, we will order your supplies. Any changes to your order after the deposit has been made and your quote has been approved, may require us to change your supply order and incur additional cost. 


I received an envelope that has an incorrect address on it.

Will you send a corrected one?
 

Yes! If the mistake is our own, we will send a corrected envelope free of charge as soon as possible. If the mistake is found in the address list submitted by the client, we will send a corrected envelope at the client's expense and our earliest convenience. 


Do you participate in styled shoots? If so, what do you provide?
 

Yes, we love to collaborate! For editorial inquiries please contact us here.

Our standard complimentary styled shoot packet includes:
Invitation Card
RSVP card
Addressed Envelopes
Up to 4 Place Cards
Up to 4 Printed Menus
Styling Ribbon (included if we have extra in stock)

If delivery is required within 6 weeks from date of request, or if the shipping address is international, we ask that you cover the cost of shipping.


I love your calligraphy and have an idea for a project, but I don’t need invitations. Could you do it?
 

We’d love to hear more about your idea! We do primarily wedding work, but we love to stretch our creative muscles in new ways. Fill out a contact form and tell us a little bit about what you’re thinking. We’ll get back to you as soon as we can to figure out if we’re a good fit!