important INFO below, please read:
We know that long pages of boring text are
difficult to GET THROUGH
and we get it!
Who even reads "TERMS OF SERVICE" before checking the box and moving on? Apple probably owns our firstborn children by now... HOWEVER, our Shoppe Policies are not only here for legal reasons but also to help you understand our process and create a happy, smooth experience for everyone! Please take your time while reading and let us know if you have any questions at all before submitting your form below.
A few of the highlights ....
Please review the following shoppe policies with care, as they are designed to help facilitate a positive customer experience, outline our design process and address any questions you may have.
By clicking the “I Agree” button below and submitting your form, you agree to abide by these policies. Additionally, purchase of our product (excluding ribbon) affirms that you have read these policies and agree to follow them accordingly.
Please let us know if you have any questions or would like clarification before continuing!
Invitation Suites & Logos
We understand that customer’s ideas may change!
As such, custom suites include 2 complimentary rounds of revisions which include minor text changes and 1 calligraphy rewrite.
Semi-custom suites include 1 complimentary round of revisions which include minor text changes and 1 calligraphy rewrite.
We recommend communicating desired changes in groups or all at once to prevent the need for additional revision rounds.
The complimentary revisions exclude major text changes, additional rewrites, or significant alterations to existing styles which are considered "custom work." Customer will be notified if the work requested qualifies as custom work and will be billed for this custom work at a rate quoted to you in communication with us. Final invoicing will be adjusted accordingly at the discretion of Shasta Bell Calligraphy. We do our best to accommodate your desired wording and content, but we reserve the right to adjust the layout or style and to substitute calligraphy with typeface as needed.
Invitation Suites Only: Once your deposit has been processed, your supplies will be ordered. Any changes to invitation quantity, color, embellishments or style after supplies are ordered will be subject to additional charges and will not be refunded. This does not apply to script style or layout.
An example of a change order that might change the invoice amount: if you have paid your deposit and your original proposal includes cream paper, but after some consideration you would like to switch to gray paper, you will be notified and billed accordingly at the discretion of Shasta Bell Calligraphy.
Please let us know as soon as possible if you are considering changes to your original proposal.
Day of goods, reservations
& future work
Day of goods are an integral part of a wedding day.
We do our best to accommodate unique situations but our schedule fills up quickly and in order to plan the appropriate amount of time for each project, we recommend planning and purchasing your day of items early. We do not consider work officially on our calendar until a retainer or deposit payment has been received. We recommend clients and wedding planners contact us at least 3 months in advance to plan the general items in your day of package. Specific design details do not need to be decided at this time, but purchase of a deposit for items such as “menus” “programs” “etc.” should be made well in advance of the wedding date. We can accommodate small changes or additions to your original day of goods plan, at our discretion, but with few exceptions are we unable to accommodate additions less than 3 months before their due date.
Custom Illustrations & Crests
Custom illustrations, maps, crests, large poems/vows, and prints will be billed according to size and design time. Larger illustration proofs will be given for Customer’s approval before final inking, at which time the customer may request 1 round of design changes. Any changes must be requested before final inking and any requests after final inking will only be honored if there are major issues with the final product, and then at the sole discretion of Shasta Bell Calligraphy.
Smaller illustrations will be delivered in full color/ink. At that time, the customer is allowed to request 1 round of design changes and they may be made at the sole discretion of Shasta Bell Calligraphy.
Approval & Printing
All wedding, stationery, and custom calligraphy customers must approve final designs before they are printed / inked. This does not apply to individual envelope addresses or place cards, but rather the general script style chosen.
All customers are responsible for double checking the design during the drafting/design process and giving final approval for the following elements (but not limited to):
Paper Size & Color
(keep in mind that light colored inks can be difficult for older eyes to read)
Content & Spelling
Each addressed envelope is considered a unique work of art produced by human hands; therefore, although we offer distinct script styles there may be slight variances between each envelope. By purchasing calligraphy addressing, you are agreeing to trust the artist's discretion and taste. If you receive your addressed envelopes and are unhappy with how the artist has written a particular letter(s), send us a picture of the issue and we will address it. If we determine that the calligraphy is legible but you would still like it redone, you may request a new envelope at your expense and at our earliest convenience. If you are unsure, full alphabet samplers of our script styles are available by request.
Production time is subject to artist availability. We do our best to honor our customers’ requested due dates, especially special event orders, but please note that during our busy season (January-May) production times may be lengthened. Delivery date shall be agreed upon by Shasta Bell Calligraphy and the customer before purchase; however, major changes in design may affect projected production time and possibly delay your order.
Custom work must be reviewed within 48 hours of delivery. Within 48 hours of delivery, and at the sole discretion of Shasta Bell Calligraphy, reasonable requests for revision will be considered.
Shipping times can vary throughout the year. Shasta Bell Calligraphy and the customer will agree upon a delivery date prior to production. Delivery dates that are requested sooner than the given time frame or within 2 weeks of inquiry will be assessed a 20% rush order fee plus expedited shipping costs. International orders may be charged a tax or tariff upon entry to your country, which is customer’s responsibility.
Please know that we CANNOT guarantee delivery dates on behalf of USPS or FEDEX, nor can we be held responsible for delays or damage caused by USPS or FEDEX. We will not provide cancellation or refunds because of delays by USPS or FEDEX. IF YOU ARE AT ALL CONCERNED ABOUT THIS,WE HIGHLY RECOMMEND REQUESTING EARLIER DELIVERY DATES BEFORE PURCHASING YOUR DEPOSIT. Keep in mind that hand addressed, hand-cancelled or wax sealed envelopes can sometimes take longer to arrive to guests than standard mail.
If an item arrives damaged, please contact us within 48 hours of receipt so that we can investigate the situation; if the damage is due to forces outside of our control we are not responsible, but we will work with you to consider the best remedy. Items may ship separately.
If we mistakenly send you the wrong item, we apologize! Every order is packed by humans. Please let us know within 48 hours of receipt and we will send a replacement.
Customer grants permission to Shasta Bell Calligraphy to use images from customer's order and/or event (if applicable) to promote Shasta Bell Calligraphy’s business, including but not limited to, use on Shasta Bell Calligraphy's website, blog, social media outlets and print marketing materials. Customer grants permission to Shasta Bell Calligraphy to directly contact customer’s photographer and obtain images from them. Customer waives any right to payment, royalties, or any other consideration for the use of the images. Customer waives the right to inspect or approve the finished product, including written or electronic copy, wherein customer’s or attendees' likeness appears. Absent its willful or intentional misconduct, Shasta Bell Calligraphy is hereby held harmless and released and forever discharged from all claims, demands, and causes of action which customer, his/her heirs, representatives, executors, administrators, or any other persons acting on customer’s behalf or on behalf of the customer’s estates have or may have by reason of this authorization.
Due to the handwritten quality of all our work, we do not offer refunds on any custom or handwritten orders - including logo design. With hand lettering, it is common for there to be variances in the spacing, size, and style of letters. All of our wood products are created in house and different batches of wood can show slight variations.
ALL SALES ARE FINAL
All sales are final. After final design approval is given by the customer via email or other written message, products will enter into production. Any requests for changes after they have been inked, printed, or produced will not be refunded. Requests for reprints will be assessed on a case by case basis and charged accordingly; customer will receive a reprint estimate before work is completed.
Colors may vary slightly from what you see on your screen, and requests for reprints based on color will be assessed on a case by case basis and charged accordingly. If you are concerned about readability or color, you may request a free printed proof of your design before it is printed or produced (does not include the cost of shipping).
Although we double check all of our products before shipping, human eyes sometimes miss spelling errors. If you need an envelope readdressed we will send a correction within 1 week. However, if the error is found on the address/name information sheet provided by you, a refund will not be offered and new addressed envelopes will sent at our earliest convenience.
Your purchase contains proprietary material that is owned by, or licensed to Shasta Bell Calligraphy. This material may include, but is not limited to, the design, layout, look, appearance, text, images, audio, videos, data, wallpaper, and graphics (including the HTML code used to generate it). You may not use this product, or any part of it, for commercial purposes, unless previously approved in writing, by Shasta Bell Calligraphy. Shasta Bell Calligraphy must authorize use by any party other than you. You may not copy the purchased item nor allow others to copy it. All copyright, trademarks, design rights and other intellectual property (registered and unregistered) shall remain vested in Shasta Bell Calligraphy. Any material given to you in the course of an educational lesson or workshop is proprietary, copyrighted and developed specifically for the workshop or lesson. You agree that such proprietary material is solely for your own personal use. You agree not to make use of these materials for commercial purposes in any manner. Any disclosure to a third party, copying or republishing any portion of these materials outside the direction or permission of Shasta Bell Calligraphy is strictly prohibited and constitutes infringement.
You agree that you will pay for all products purchased through this site and that Shasta Bell Calligraphy may charge your payment method for any products purchased and for any additional amounts including taxes. You are responsible for the timely payment of all fees and for providing Shasta Bell Calligraphy with a valid payment method.
Personally identifiable information you provide will never be sold or traded to outside parties; however we reserve the right to disclose this information where it is required by law. We reserve the right to collect information regarding the ways and frequencies our customers interact with our site.
DISCLAIMER OF WARRANTY AND LIMITATIONS OF LIABILITY
Products are provided “as is” and “as available,” without representation or warranty of any kind. Absent its willful or intentional misconduct, Shasta Bell Calligraphy will not be liable to you (whether under the law of contract, the law of torts or otherwise) in relation to the contents of, use of, or otherwise in connection with, this product: for any indirect, special or consequential loss; or for any business losses, loss of revenue, income, profits or anticipated savings, loss of contracts or business relationships, loss of reputation or goodwill, or loss or corruption of information or data or for any extra contractual or punitive damages. These limitations of liability apply even if Shasta Bell Calligraphy has been expressly advised of the potential loss. Customer also agrees that the maximum amount of damages it can seek from Shasta Bell Calligraphy for any claim is limited to the amount customer pays Shasta Bell Calligraphy relating to the services or products from which the claim arose.
Shasta Bell Calligraphy’s failure to exercise any right provided for herein shall not be deemed a waiver of any further or future rights hereunder. Shasta Bell Calligraphy shall not be liable for any failure to perform its obligations hereunder where such failure results from any cause beyond Shasta Bell Calligraphy’s reasonable control. If any provision of this Agreement is found to be unenforceable or invalid, that provision shall be limited or eliminated to the minimum extent necessary so that this Agreement shall otherwise remain in full force and effect and enforceable. This Agreement is not assignable, transferable or sub-licensable by you except with Shasta Bell Calligraphy’s prior consent. This Agreement shall be governed by the laws of the State of Minnesota and the parties shall submit to the exclusive jurisdiction of the Minnesota courts. Both parties agree that this Agreement is the complete and exclusive statement of the mutual understanding of the parties and supersedes and cancels all previous written and oral agreements, communications and other understandings relating to the subject matter of this Agreement, and that all modifications must be in a writing signed by both parties, except as otherwise provided herein. No agency, partnership, joint venture, or employment is created as a result of this Agreement and you acknowledge that you do not have any authority of any kind to bind Shasta Bell Calligraphy in any respect whatsoever.
To contact us with any questions or concerns, please refer to our contact page.